Improving Human Performance

START - Managing Human Performance


People need the right training and competence along with the right level of supervision. Strong safety leadership should underpin everything. Human error and its management should be understood along with influencing factors like fatigue. Good working practices should be reinforced. Poor practices should be identified, understood and then changed.

Behavioural Safety
Maintenance, Inspection and Testing
Managing Human Failures
Training and Competence


Process covers how human factors are addressed in the way things are done in the workplace. Procedures should be clear and practical. Risk assessments should consider human factors. safety critical communications must be clear, unambiguous and understood by all involved. Organisations must manage change. Staffing levels and workloads must not jeopardise safety.

Contractor Interfaces
Learning Organisation
Organisational Change
Risk Assessment
Safety Critical Communication
Staffing Levels and Workload

Plant & Equipment

Plant and equipment should be designed, located and modified to reduce errors during use, maintenance, inspection and testing. The effects of the environment in which plant and equipment is operated must also be considered. Design should consider emergency situations when errors are more likely.

Human Factors in Design

Incident Investigation

Effective incident investigations take account of all aspects of human factors that may have contributed to the incident. It is crucial to have a strong understanding of human factors whilst investigating incidents.

Incident Investigation